The service will allow:
a) Access through Internet( by the customer) to the apps and hired users using a search web engine non exclusively and non transferebly through the use of a password for each user. The password will be given by visualNACert
b) Access to the telephonic support service during the opening hours according to the labour calendar of visualNACert without limited assistance hours and dedicated to doubt solving or problems using the application.
c) The customer will receive new functionalities, which the app will be included independently if they are improvement or legal requirements implemententation using exclusively the email as communication channel.
It does NOT remain included in the leasing service contract:
a) The web page adaptation to the specific circunatances of the customer or the new needs emerged with the app use.
b) The incorporation of the necessary features to adapt to the technological evolution of the users PC: updated operating systems, search engine, hardware requirements, internet connection.
c) The support services necessary for the connection of the hardware and communication( internet access, firewalls, proxys)services.
d) The travel expenses of the technicians if it is agreed as a consequence of the assistance.
e) The necessary tasks to re-establish the previous situation, which is originated by incorrect operations of the customer or third person. It cause the lost of information, destruction of files. Furthermore, the information copies and backups re-establishments.
f) The attributable anomalies correction exclusively to the Pc used: Environmental work condition deficiencies, AC power main net faults, variation of the communications supplier. Therefore, there is any relation of causality with the program.
g) The necessary tasks to do or re-establish data backups according to a different the security policies than the expected by visualNACert