PRIVACY AND TERMS
Hiring conditions
Hiring conditions
1. Object
With the acquisition and installation of visualNACert softwart awards the customer the non exclusive right and non transferible Service and also compromise the customer to do the purposes related with the conditions and terms of this contract. All the right that will not be awarded by an explicit manner will be propriety of visualNACert and its licensees.
2. Content of the service
a) Access through Internet( by the customer) to the apps and hired users using a search web engine non exclusively and non transferebly through the use of a password for each user. The password will be given by visualNACert
b) Access to the telephonic support service during the opening hours according to the labour calendar of visualNACert without limited assistance hours and dedicated to doubt solving or problems using the application.
c) The customer will receive new functionalities, which the app will be included independently if they are improvement or legal requirements implemententation using exclusively the email as communication channel.
It does NOT remain included in the leasing service contract:
a) The web page adaptation to the specific circunatances of the customer or the new needs emerged with the app use.
b) The incorporation of the necessary features to adapt to the technological evolution of the users PC: updated operating systems, search engine, hardware requirements, internet connection.
c) The support services necessary for the connection of the hardware and communication( internet access, firewalls, proxys)services.
d) The travel expenses of the technicians if it is agreed as a consequence of the assistance.
e) The necessary tasks to re-establish the previous situation, which is originated by incorrect operations of the customer or third person. It cause the lost of information, destruction of files. Furthermore, the information copies and backups re-establishments.
f) The attributable anomalies correction exclusively to the Pc used: Environmental work condition deficiencies, AC power main net faults, variation of the communications supplier. Therefore, there is any relation of causality with the program.
g) The necessary tasks to do or re-establish data backups according to a different the security policies than the expected by visualNACert
3. Description and conditions to the service
b) The user will be able through the Web app to treat all the data provided according the previous clauses being able to do all the processes and calculations related with the field management.
c) The customer will not be able to grant the license, sublicense, sell, resell, transfer, distribute or explode commercially in other way and also the customer will not be able to put the content and service available to third persons.
d) The customer will not be able to modify the service or the content and do derivated works of them.
f) The user codes will not be able to share and used simultaneously by more than one individual user but they will be able in certain occasions to relocate new User that will replace former Users that ceased their jobs or their job position has changed and they not use the Service any longer.
g) The data base provided by the customer and the successive data introduced by the client through the Web app of visualNACert will remain exclusive to the customer. They will be registered and stored by a managed served by visualNACert according to its public documents: Use conditions and data privacy.
4. Service Level Agreement (SLA)
In the hypothetic case that the inactivity percentage is more than the 1% of the monthly cycle, visualNACert will proceed to pay the next month the resultant amount of applying the inactivity percentage related with the invoiced serviced in the period when the incidence occurred. To obtain the re-payment, the customer will have to open an incidence through the email address soporte@visualnacert.com requesting the incidence opening and requiring the credit that considers necessary, visualNACert will request to its servers providers a report being the result provided by this binding company for the inactivity period calculation.
5. Guarantee, civil liability and confidentiality
-Infrastructures server failures, Internet net and other programs installed in the customer Pc from where the service is connected.
-Calculation mistakes or other impossible detection errors in the web app normal simulation conditions.
b) It will not be attributable to visualNACert the good performance of the customer system and equipment, not being possible to ask for any responsibility by these motives. It will not be attributable the loss of profit due to the failures of the customer systems. For this reason it is under responsibility and due diligence of the customer the hire of insurance policy which covers the excluded situations like virus or informatics attacks to the customer devices.
c) visualNACert compels for indefinitely to keep secret and maintain the privacy of all the information propriety of the customer that could access due to the contract.
d) VisualNacert will not be responsible of the data that the app shows after the customer provides. Therefore, the customer accepts that the hired service constitutes a complementary tool but not substitute the work force that is why the user has to do a sampling of the result obtained after the use of the app. In the case that the user detects any mistake it will be necessary to communicate it to visualNACert to analyse it and if possible solve the mistake.
6. Force majeure
7. Modification of terms and conditions
The acceptation needed in the process of the users and services activation constitutes the consent and acceptation of the client to these contract clauses.
8. Responsability of the customer
a) Is the maintenance of their informatics net installation. The customer will conduct and maintain a right electric installation for the power to the connection .equipment and internet. The visualNACerts apps will be designed in a way that will be needed the latest technological requirements of hardware, software and communication accepted as standard in the market. The customer will have to maintain its installation adapted to the technological informatics systems evolution: new operating systems, hardware requirements, updates of software applications of other producers related with the functionality of visualNACert.
b) Make easier the maintenance work. The customer will provide access to the specialists of visualNACert to the Web app pages during the term of the current contract with the goal of facilitate the support services needed.
c) The customer will be responsible of all the activities done with their user accounts. Therefore, the customer will be the only responsible of the accuracy, quality, integrity, legality and reliability of their data.visualNACert will never be responsible of the elimination, correction, destruction, damages and data lost of the customer and also of the unsaved data. Once the contract with visualNACert is finished the company will provide to the customer a data file with the customer data during the thirty days after the end of the contract.
9. Price and form of payment
Once the payment is done the customer will not be able to execute any dismiss action or repayment requests.